Terms of Service

Last updated: 12/1/2026

These Terms of Service (“Terms”) govern your use of the BestPractice.Club website, events, tools, surveys, and related services (together, the “Services”).

By accessing or using the Services, you agree to these Terms. If you do not agree, you should not use the Services.

1. About BestPractice.Club

BestPractice.Club (“BPC”, “we”, “us”, “our”) provides decision-support, peer learning, research-informed insights, facilitated discussions, events, and diagnostic tools designed to help professionals improve decision-making in complex operational and transformation contexts.

Some Services may be delivered under the TrustFrame name. TrustFrame is a methodology and framework used within BPC services, not a regulated advisory or decision-making service.

2. Nature of the Services (Important)

BPC and TrustFrame provide:

  • structured decision-support tools and frameworks
  • surveys, diagnostics, and reflective assessments
  • facilitated peer discussion and learning environments
  • events, workshops, and moderated sessions
  • research, synthesis, and pattern recognition based on aggregated inputs

We do not provide legal, financial, investment, procurement, or professional advice.
Any decisions you make remain your responsibility.

You should seek appropriate professional advice before acting on any insights gained through the Services.

3. Eligibility and Professional Use

The Services are intended for business and professional users.
By using the Services, you confirm that:

  • you are acting in a professional or organisational capacity, and
  • you have authority to share information on behalf of yourself or your organisation where applicable.

4. Use of Surveys, Diagnostics, and TrustFrame Tools

Surveys, diagnostics, and TrustFrame materials are designed to:

  • support reflection and structured thinking
  • surface assumptions, risks, and uncertainties
  • improve the quality of internal decision processes

They are not predictive systems, guarantees of outcomes, or substitutes for due diligence.

You agree not to:

  • treat outputs as definitive recommendations
  • represent outputs as third-party endorsements
  • use them as sole justification for commercial or investment decisions

5. Events, Sessions, and Peer Discussions

Participation in events, roundtables, workshops, or peer sessions is subject to:

  • respectful and professional conduct
  • non-disruptive participation
  • confidentiality expectations set for each session

We reserve the right to remove participants who breach these principles, without refund where applicable.

6. Confidentiality and Chatham House–Style Sharing

Many BPC activities operate on a trust-based, peer-learning model.

Unless explicitly stated otherwise:

  • insights may be shared in anonymised or aggregated form
  • attribution will not be made without permission
  • confidential or commercially sensitive information should not be disclosed unless you are authorised to do so

You remain responsible for the information you choose to share.

7. Intellectual Property

All content provided by BPC, including:

  • frameworks, methodologies, surveys, and diagnostics
  • written materials, visuals, and event content

is owned by or licensed to BPC.

You may:

  • use materials internally for your own decision-making

You may not:

  • reproduce, resell, publish, or distribute materials externally
  • use materials to create competing services
    without prior written permission.

8. User-Provided Content

By submitting information, survey responses, or contributions, you grant BPC a non-exclusive right to:

  • analyse and synthesise inputs
  • use anonymised or aggregated insights for research, learning, and service improvement

Personal data is handled in accordance with our Privacy Policy.

9. Fees, Registration, and Access

Some Services require payment or registration.

Unless stated otherwise:

  • fees are non-refundable
  • access may be limited by time, capacity, or eligibility
  • pricing and scope may change for future offerings

Specific terms may apply to individual events or programmes and will be disclosed at the point of registration.

10. Limitation of Liability

To the fullest extent permitted by law:

  • BPC is not liable for decisions, actions, or outcomes arising from use of the Services
  • we do not guarantee accuracy, completeness, or fitness for a particular purpose
  • our total liability is limited to fees paid for the relevant Service

Nothing in these Terms limits liability where unlawful to do so.

11. Availability and Changes

We may:

  • modify or discontinue Services
  • update these Terms from time to time

Continued use of the Services after changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of England and Wales, unless otherwise required by applicable law.

13. Contact

Questions about these Terms can be directed to:

j

‍BestPractice.Club

If you want, next steps could include:

  • a lighter “plain English” version for the website with a downloadable legal version
  • aligning this tightly with your Privacy Policy and disclaimers
  • or tailoring a short-form version specifically for TrustFrame diagnostics and surveys

Source references

  • UK Consumer Rights Act 2015
  • UK GDPR (Articles 5, 6, 12–14)
  • ICO guidance on transparency and accountability
  • Chatham House Rule (principles of non-attribution)

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